FAQ
Everything you need to know

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Appointments 3 simple ways

 

Call  @ 414-258-4744

Email  @ theaudubonsalon@yahoo.com

Through our website @ theaudubonsalon.com

 

 

Please arrive at least 10 minutes prior to your appointment to ensure that you receive your full service.  If you arrive late, we will make every effort to accommodate your full service.  If that is not possible, your service may be shortened and you will remain responsible for the full service price.  If you are excessively late (over 10 minutes), we may need to reschedule your appointment.  Rescheduling due to lateness may result in a $20 cancellation fee.

 

We also highly recommend that you book your next service prior to leaving the salon so that we can be sure to accommodate your schedule, especially during holidays and busy times of the year.

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Cancellations/Missed Appointments

Please understand that when you forget or cancel your appointment without giving a 24 hour notice, we miss the opportunity to fill that appointment time resulting in lost revenue for our stylists and missed opportunities for clients on our waiting list. 

 

• Cancellations must be made at least 24 hours prior to the appointment

• Cancelling, changing or rescheduling an appointment less than 24 hours will result in a $30 cancellation charge

• After a no show or cancellation WITHIN 24 hours of your appointment, a credit card will be used to reserve your next appointment. Another no show or cancellation WITHIN 24 hours will result in the full service charge.

• No showing an appointment will result in the full charge of the service that was missed. The Audubon does not provide reminder phone calls.  However, we provide text and email reminders 48 hours in advance.  By providing a cell phone number and/or an email address our system will automatically send you a text, an email or both (we recommend both).  Please see our support staff at the front desk or your service provider to get set up for this convenient reminder service.

 

Payment

We accept Visa, Mastercard, Discover, cash and personal checks (due to circumstances we only accept personal checks from established clients with 3 or more visits).  Out of state checks will not be accepted. 

 

Returned check fee of $40 (our current bank charge) will be charged for all checks that are returned.

 

Balayage, Vivid, Color Correction or any other service that is longer than 3 hours may result in a 20% deposit before service.

 

Gift CERTIFICATES

Gift certificates cannot be exchanged for cash, are non-refundable, must be presented at the time of service and cash cannot be given in exchange for unused balances.  The Audubon is not responsible for any lost or stolen gift certificates. 

 

Product Returns/Exchanges

All unopened/unused products may be returned for a full refund within 14 days or within 30 days for in-store product credit.  Any slightly used products may be returned for in-store product credit within 30 days.  All sales are final on makeup, makeup brushes, and hair brushes.

 

 

Guest Satisfaction

At The Audubon we are committed to complete guest satisfaction and we dedicate ourselves to the highest level of customer service.   If you are not completely satisfied with your service, please contact our front desk within 3 days of your service to schedule a complimentary redo.  The redo appointment will be scheduled with the same stylist/designer who performed the original service.  The redo service must be scheduled within 14 days of the original service.   If for whatever reason you are not comfortable with the original service provider, another team member can be made available to you.  Due to the artistic nature of what we do, we cannot offer refunds on services performed.  However, we will work diligently to ensure your satisfaction. 

 

Gratuities

Tipping is up to the discretion of each client and our team greatly appreciates your generosity.  We do prefer that you leave cash or a check (made out directly to your provider) if you desire to tip.

 

 

This and That

We regret that we cannot be responsible for loss or damage to personal articles, including clothing and accessories.

 

 

Great Stuff to Keep You Informed

If you choose to supply your email address you will receive first notification of specials, last minute openings, FREE product and discounts that will only be offered to our email users. 

 

The Audubon provides a daily e-blast through email letting our clients know what last minute openings we have for the next two business days.  The e-blast also contains the monthly specials, the occasional important announcement and our "freebie codes" which give you access to complimentary product.  Although this has been a huge success (as so many of our guests utilize it and have provided tons of positive feed-back) we recognize that some of you may find that it’s a nuisance.  If you feel it wouldn’t provide you with opportunity, feel free to stop the service by scrolling down to the bottom of any e-blast and hitting the ‘safeunsubscribe’ button.  (Or maybe just keep it around and hit delete each time until the day you need it).  But just know that once you unsubscribe you cannot be added back in with the same email address.

 

As a new client you will automatically receive a ‘New Client Survey’ through email within 30 days.  We would truly appreciate your feed-back. 

 

We are closed when applicable for the following holidays: New years day, Juneteenth, Fourth of July, Thanksgiving, Black Friday, Christmas Eve, Christmas Day, December 26th, December 27th

 

And finally, if you love us please let the world know by posting a positive review on Facebook or Google.  If you don’t, please give us the opportunity to make it right, as your approval remains our #1 goal!

 

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